Refunds
The products are digital content, supplied by download and not on a tangible medium. This includes the Single Point of Failure complete kit. Its licence is the Single Point of Failure complete kit licence. This page covers orders Sectutor fulfills after Stripe confirms payment.
Seller legal name: Sectutor (Intellfence)
Seller address: Opaallaan 1180, 2132 LN Hoofddorp, Netherlands
Contact email: support@sectutor.com
No refunds
All sales of digital products are final. We do not refund a change of mind, a failed exam, or an unused file.
Digital downloads are supplied immediately after payment. Before payment you must tick this statement: I agree that my download starts immediately after payment and I acknowledge that I therefore lose my 14-day right of withdrawal. If you are a consumer in the European Union or the United Kingdom, the 14-day right of withdrawal does not apply because of that express prior consent to immediate supply and that acknowledgement (Directive 2011/83/EU Art. 16(m), and the equivalent rule in the United Kingdom). The same statement is shown next to an external shop button.
Defective or undelivered files
If the files are defective or not delivered, we will fix the problem, replace the files, or refund the price you paid for that order. Contact support within a reasonable time and include your order number. Write to support@sectutor.com.
The terms of service state the same rule. This does not limit any remedy that the law does not allow a contract to take away.
What we do not refund
- A change of mind after you agree that the download starts immediately and acknowledge that you lose the 14-day right of withdrawal.
- Exam fees you paid to ISC2 or ISACA. The voucher is not part of the product.
- A failed exam. The files do not promise a pass.