Refunds

The products are digital content, supplied by download and not on a tangible medium. This page covers orders Sectutor fulfills after Stripe confirms payment.

Seller legal name: Sectutor (Intellfence)

Seller address: Opaallaan 1180, 2132 LN Hoofddorp, Netherlands

Contact email: support@sectutor.com

No refunds

All sales of digital products are final. We do not refund a change of mind, a failed exam, or an unused file.

If you are a consumer in the European Union or the United Kingdom, the right of withdrawal is lost because you expressly consent to immediate supply and acknowledge that you thereby lose that right (Directive 2011/83/EU Art. 16(m), and the equivalent rule in the United Kingdom). Checkout requires this statement, and the same statement is shown next to each Buy button: I agree to immediate access to the digital content and acknowledge that I thereby lose my right of withdrawal.

Defective or undelivered files

If the files are defective or not delivered, we will fix the problem, replace the files, or refund the price you paid for that order. Contact support within a reasonable time and include your order number. Write to support@sectutor.com.

The terms of service state the same rule. This does not limit any remedy that the law does not allow a contract to take away.

What we do not refund

• A change of mind after you agree to immediate access.
• Exam fees you paid to ISC2 or ISACA. The voucher is not part of the product.
• A failed exam. The files do not promise a pass.